Refund Policy

Return and Reimbursement Protocol

Each purchase comes with a 30-day assurance period and our Hearing Performance Pledge. In the event that our hearing aids fall short of their promise to enhance your hearing, we're prepared to organise a replacement pair at no additional cost to you.

We're steadfast in our belief that our hearing aids will become a lifelong companion for you. Our selection is crafted to surpass your expectations, as echoed in our esteemed customer reviews and feedback. We're committed to accompanying you on your hearing journey with absolute satisfaction.

We strongly recommend a thorough review of our product specifications and data. Contact our customer support team to ensure an informed and accurate purchase with us. Please note, any physical damage to the hearing aids or associated accessories will invalidate the return process.

Our return policy is equitable and precise, assessed on a case-by-case basis. To prevent misunderstandings, carefully review the following refund prerequisites to ensure clarity on both your consumer rights and our legal obligations before making a purchase or requesting a return.

Unauthorised Returns – Any return without prior confirmation or consent will not qualify for a refund, even if the items are received by us. Additionally, if we receive your items beyond 7 days from our returns email or after 30 days from the date of purchase, refunds cannot be processed. While the repair and professional cleaning costs may exceed the initial purchase amount due to our products' low cost, customers will not be held accountable.

Defamatory Remarks and Hate Speech – Not every customer will be entirely satisfied, but we are dedicated to providing a comprehensive response within one working day (24 hours) to every return or inquiry. In cases of negligence or non-receipt of emails, contact our number at 02033408360 for verification. Any hate speech leading to public statements detrimental to our brand will be thoroughly investigated. Refusal of refund to cover losses or damages caused by unfounded assumptions may apply. Severe cases may face legal action.

Notification:

Upon receiving your return within the stipulated validity period, the agreed payment amount will be refunded to your bank account or original payment method within 1-4 business days. If the refund delay persists, contact your bank or financial institution. For further assistance, directly reach out to us at Landline: 02033408360 or Email: support@zealinghealth.com.

The aforementioned refund policy is part of our legal framework, safeguarding both Zealing Health and its customers. Completing an order and payment signifies full agreement with the policy. For additional assistance or inquiries, please contact us at Landline: 02033408360.